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Why Does Purpose Matter?

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When was the last time you eagerly dived into a task you didn’t connect with, believe in or understand? If I told you to spend hours creating a complex spreadsheet  but never told you why, or where your efforts would lead, how inclined would you be to do it? Yet every day, employees are asked to produce deliverables, attend meetings, or spend time away from their families on work that … [Read more...]

Empathy for Others Starts with Empathy for Yourself

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Empathy seems like such an outward, selfless act. And in many ways, it is. You must focus on another person, make space for them, and get out of how you see the situation through your own eyes and hold space as well for they see it. This all sounds very noble. Until a very broken person attempts to be empathetic. That’s like trying to help others put on their oxygen masks when you are about to … [Read more...]

3 Tips to Deliver a Great Speech

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Have you had to deliver this yet? That once-in-a-lifetime speech. You know the kind of speech I’m referring to: the pivotal presentation that defines a person, cause or culture -- that crucial communications moment your audience members will remember for weeks afterward.  This could be a TEDx talk, like one I recently did for TEDx CWRU, or your first all-hands meeting as CEO, or your … [Read more...]

3 Leadership and Innovation Lessons from 50 Empathy Interviews

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50 EPISODES! I’ve now recorded 50 episodes of The Empathy Edge Podcast and have learned so much from these inspiring leaders, changemakers, and rockstars.  This podcast was a way for me to continue my research and my own learnings about empathy in action after I was done writing the book. And man, I’m so glad I am doing this! If you’ve been listening, you’ve heard from CEO’s, CMO’s, … [Read more...]

Are you an Empathy Hijacker?

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“We can relate to people without hijacking the conversation” Communication expert Sharon Steed. Sharon and I connected recently as we were both on an empathy panel together. I’m in love with her work transforming company culture with empathy. She has a great LinkedIn course about communicating with more empathy as well, and that’s where I got this insightful quote. People often assume that … [Read more...]