Blog
Maria’s weekly expert insight on empathy-led business, culture and brands
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How to Measure Empathy
How can you measure empathy? This is the business question, isn’t it? Truth is: it’s difficult. But it’s achievable, or we wouldn’t see so much data around the benefits of empathetic leadership and culture on performance, engagement, innovation, and revenue! We CAN measure outcomes of empathetic leadership and culture, if we carefully calibrate what we…
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How to Be More Decisive As a Leader
Decisiveness is the fourth of the five pillars in my upcoming book, The Empathy Dilemma: How Success Leaders Balance Performance, People, and Personal Boundaries. What are the Five Pillars of Effective Empathetic Leadership? These are common traits and behaviors seen over and over again in the successful empathetic leaders I interview, speak to, and advise.…
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Shift Your Marketing Mindset
I want you to shift your thinking. I want you to shift your thinking about promoting and marketing your valuable work. What you do is valuable. It enhances people’s lives. It enhances their work whether you sell B2B or B2C, and you know it. So if you are not excited when talking about your business,…
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